What brand did you design for?

Inside Boettcher Memorial Tropical Conservatory

“Denver Botanic Gardens strives to entertain and delight while spreading the collective wisdom of the Gardens through outreach, collaboration and education. Our conservation programs play a major role in saving species and protecting natural habitats for future generations.”

Our Mission

The mission of Denver Botanic Gardens is to connect people with plants, especially plants from the Rocky Mountain region and similar regions around the world, providing delight and enlightenment to everyone.

(Information taken directly from The Denver Botanic Gardens website. https://www.botanicgardens.org/about-us )

Design objective

The Denver Botanic Gardens currently have a Facebook but they do not have a ChatBot service. The ChatBot will be a more efficient way for users to get answers to general questions more quickly. They also have a section on the website where people can call in or e-mail a garden expert with any plant or gardening questions. A ChatBot would be the easiest way to communicate the information to the user. Instead of calling in and describing the problem to the expert, users can get quick reply to their gardening questions and send in photos of their plants to get a more thorough answer. Calling the expert can lead to a wrong analysis and e-mailing can take too long to reply.

Design process

My favorite thing to do before I start a project is to go zen out at the gardens. My membership perks allows me to roam freely whenever I want and at the same time, I am collecting inspiration and data for my research. When I was a new member at the DBG, I learned about the resources that they offered. One of the resources that I thought was very helpful was the Master Gardener. You can either call in with your plant questions or you can go directly to DBG and ask an expert in person. I never used it. It was too intimidating to bring in evidence of me murdering my plant. So the idea of the DBG chatbot came from my own personal plant problem.
If I can send in questions to a chatbot without getting into my car, one, I won’t look like a bad plant mommy, and two, I can salvage my plant from the comfort of my own home.

I have this beautiful Swiss Cheese plant. It was so full and green when I got it. Then it started to slowly die and I didn’t even know why. So I went and searched for a book that would help me aid my Swiss Cheese back to life. I got all of my content for my chatbot from the book Practical House Plant Book by Fran Bailey & Zia Allaway


Video demo of your chatbot

Project retrospective:

  • What did you like most about designing a chatbot?

I liked that I was able to pick a subject and learn about it while doing this project at the same time. I’ve always loved plants and been planning on learning more about them but I didn’t have the time.

  • What was the most challenging part of designing a chatbot?

The most challenging part of designing a chatbot was coming up with the content and having enough content from beginning to the end of the user’s journey. Another challenge I had was making the chatbot more human. I love it when I use the chatting service on other websites. It feels like I am having a conversation with an actual human being which makes it more of a great experience.

  • How does your chatbot compare to the ones that you’ve seen?

The Denver Botanic Gardens is still in its early testing phase. I think it would be cool to continue to work on the project and pitch it to The Denver Botanic Gardens.